Organizational Culture tramps a great strategy any day. As Peter Drucker said, ‘culture eats strategy for breakfast’
The culture of your organization will always determine success no matter how effective the strategy is.
This training provides your leadership with the following to aid in the creation of a healthy organizational culture;
i. An objective, common and viral leadership language
ii. Simple practical and scaleable visual tools to help navigate leadership and management challenges
iii. Tools for personal growth of leaders and those they lead
iv. Tools for intentional transfer of skills, perspectives , knowledge and techniques from your leaders to those they lead.
Negotiating is a part of everyday life. Oftentimes, novice negotiators tend to leave the table with the short end of the stick. Complicated and often emotional, the art of negotiation requires practice. Training in this area helps employees build negotiation skills in the safe, low-stakes environment of a classroom.
This training enables its participants to learn how to influence other people and also how to stop emotions from coloring, and sometimes ruining their negotiations.
As a business, taking your people through this training, empowers you with the knowledge that you can call on anyone to best represent the company’s interest when partnerships, deals, and other collaborations call for seasoned negotiators.
An effective presentation aims to change the audience and get them to think or act differently by truly engaging them with a clear focused message, logical arguments and compelling visuals combined with a passionate delivery that evokes emotions.
This training will provide a guiding framework to on how to design, build and deliver compelling high impact presentations by following simple innovative design concepts from the initial design stage and creating the structure of the presentation to researching and building impeccable slides and visuals as well as ensuring a confident, passionate and professional live delivery.
This training gives companies peace of mind that employees will represent them on all occasions with grace, charm, and the kind of impact that attracts collaborators, clients, and funders.
No matter who you are, we all have 168 hours each week. Your ability to best utilize those 168 hours will ultimately determine your success.
Using self-discovery, hands-on activities and innovative concepts, throughout this high energy training program, participants will learn how to get better control of their time and their life in general.
From setting achievable life and work related goals to learning how to more efficiently and effectively control their time and resources.
The program also stresses on the importance of planning and prioritizing, dealing with and controlling interruptions, setting boundaries and managing stress.
This highly interactive workshop introduces a variety of creative problem solving and decision making tools and techniques.
Participants will learn to analyze problems, generate creative solutions, and decide which solution most closely matches their needs.
In addition to the numerous activities and exercises throughout the training where participants get to practice the different tools and techniques learned, they will also apply the learning and their problem solving skills on an interesting case study that will take them back to the days of Ancient Egypt and building the great pyramids.
The ability to handle yourself properly today can sometimes outweigh even your technical skills. If you know what to do, when to do it, and how to do it with grace and style, you’ll have a competitive edge in your career.
All business experts agree that good manners promote good business. This is how important business etiquette is.
This training will equip you with all the business etiquette and protocol knowledge needed to conduct your business with more confidence, know-how, grace and efficiency than before, putting yourself and others at ease by showing more confidence and poise in various business settings.
The best learning experiences occur when people learn specific concepts, then practice them during the training and walk out with a solid technique they can apply the next day on the job.
This training provides just that. The participants will learn the concepts, followed up by numerous hands-on practical activities to practice the skills so they walk out with specific best practice customer service techniques that are essential for them as professional customer service representatives to help them do an even better job than they are currently doing.
So, if you are seeking to get even better customer feedback, provide great customer experience and consequently achieve more sales than last year this training program is very much for you.
This fun high energy two day call center customer service excellence program combines the best in corporate training with the best in personal motivation.
Throughout the training program agents discover that it’s truly up to them to make a difference and that each agent is directly responsible for the success of the business.
The program focuses not only on the people but also on the skill set agents need to connect better with customers and provide an exceptional customer experience through empathy and taking ownership of customer’s issues, using customer centric strategies to solve business challenges promoting customer loyalty and building customer centric bridges.
[24:39, 4/1/2021] Bridget Website: -Becoming a Passionate Retail Expert.
This customer service training program is designed specifically for retail front line sales agents to equip them with the needed customer service excellence foundation.
Through this training, they will learn to engage better with customers, portray energy and commitment as well as clearly understand how positive phrasing can help to deliver a connection with customers and enhance their personal communication.
Delegates will learn how to manage challenging customer interactions and relationships to deliver outstanding service.