Ascend Training LTD

Welcome to our Programs on

Customer Experience

Our Customer Experience Programs cover the following areas;

01. Building the Vision, Energy and Passion to Serve Clients

Always putting your customer at the center of your business creates a service driven culture. The best and most successful businesses clearly understand this fact.

This training course will motivate participants to become more customer focused and more passionate about delivering outstanding service by understanding the logical and emotional motivations of a customer to buy or continue using a service.

Participants will learn how to become more flexible communicators who are able to engage better with customers, portray energy, commitment and ownership in each customer interaction.This training leaves its participants energized to deliver world class service that leaves customers with a lasting positive impression.

02. Creating Pathways to Customer Service Excellence

The best learning experiences occur when people learn specific concepts, then practice them during the training and walk out with a solid technique they can apply the next day on the job.

This training provides just that. The participants will learn the concepts, followed up by numerous hands-on practical activities to practice the skills so they walk out with specific best practice customer service techniques that are essential for them as professional customer service representatives to help them do an even better job than they are currently doing.

So, if you are seeking to get even better customer feedback, provide great customer experience and consequently achieve more sales than last year this training program is very much for you.

03. Saying YES to your customers

This fun high energy two day call center customer service excellence program combines the best in corporate training with the best in personal motivation.

Throughout the training program agents discover that it’s truly up to them to make a difference and that each agent is directly responsible for the success of the business.

The program focuses not only on the people but also on the skill set agents need to connect better with customers and provide an exceptional customer experience through empathy and taking ownership of customer’s issues, using customer centric strategies to solve business challenges promoting customer loyalty and building customer centric bridges.

04. Becoming a Passionate Retail Expert

This customer service training program is designed specifically for retail front line sales agents to equip them with the needed customer service excellence foundation.

Through this training, they will learn to engage better with customers, portray energy and commitment as well as clearly understand how positive phrasing can help to deliver a connection with customers and enhance their personal communication.

Delegates will learn how to manage challenging customer interactions and relationships to deliver outstanding service.

Enquire about the programs

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